not just a desk job

CIH Scotland

School leaver

The kinds of roles open to people at this level, without any specific housing experience, are typically in an administrative or customer service capacity. Examples include:

  • Working in a housing association, taking calls from tenants about paying rent or reporting repairs needed to properties, and inputting this information into in-house systems.
  • Working on reception in a local authority, offering basic advice, help filling out forms and scheduling appointments with tenants both face-to-face and over the phone.
  • Working in a homeless hostel, managing paperwork for new tenants and taking general enquires.

As well as offering the chance to interact with tenants, this introduces you to the unique environment of working in a housing organisation, its various roles and the legislative knowledge that's key to how it operates.

After building up experience, you can decide if housing is the career for you. If so, moving on to a housing assistant level role or undertaking further study to progress is usually the next step.

People typically move between departments in an organisation or to a different housing organisation to gain further experience.